HVAC services in Arlington, Texas can run the gambit from pretty much worthless all the way up to total excellence in all areas.  How can a person know which one to choose?

Customer Service

You can tell a lot about the quality of an HVAC service in Arlington simply by the way they answer the phone.  You can tell if they care about customers or if they think customers are a necessary evil.

If you immediately get voice mail, you probably should go somewhere else.  If your phone call is answered promptly by a human being speaking politely, you are on the right track.

If an HVAC company respects its customers, they will show up when they say they are going to show up.  They know your time is valuable.  Ask them if they have an on-time guarantee.  Ask if they have a phone app that allows you to track your assigned technician.  Ask if the technician will call you when he is 30 minutes out from your house.

What if your heat goes out in the middle of the night?  Always choose a service that offers 24/7 emergency repairs.

If the technician tries to push you towards installing a new unit rather than repairing the old unit, be wary.  The technician may be right, or he may be paid on commission for new units sold. Get a second opinion.

Another aspect of good customer service shows when service vans arrive at your house fully stocked.  Customers should not have to wait for parts to be ordered and then wait for the parts to arrive.

Technicians

A good HVAC service Arlington will have cream-of-the-crop technicians.  They will make sure they hire people with experience.  A good HVAC service will give their technicians regular on-going training to make sure they know all the newest techniques and the newest equipment.

Most importantly, ask to make sure all technicians are licensed by the State of Texas.  Ask if a background check was done before they were hired.  Ask if random drug tests are routinely performed.

Maintenance Agreements

The best HVAC services in Arlington will offer maintenance agreements on the equipment they install.  This is one way to keep from accidentally picking a fly-by-night company that installs equipment and then disappears.

Warranties

Just like a maintenance agreement, a warranty commitment can help you keep from choosing a poor company.  If you choose an HVAC company that offers you a written warranty, you can feel like you have chosen well.  The company will be more incentivized to do the work properly in the first place if they have committed to fix it for free if anything goes wrong.

Ratings

Always find out if your HVAC service is rated by the Better Business Bureau.  This non-profit Bureau rates companies from F to A+ as a service to consumers.  The rating tells you the level of confidence that the BBB has in the company’s trustworthiness.

It also tells you if they have received complaints about this company.

You can also read online reviews, but keep in mind that some of these might be false.